Electronic Funds Transfer Agreement & Disclosure

NMA Federal Credit Union CU@Home & Bill Payer Service

The Electronic Funds Transfer Agreement is the contract that covers your and our rights and responsibilities concerning the electronic funds transfer (“EFT”) services offered to you by NMA Federal Credit Union (“Credit Union”). EFT’s are electronically initiated transfers of money from your account through the electronic funds transfer services described below. By signing an application or account card for EFT services, signing your Card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered.

If we approve the CU@Home electronic financial service for your accounts, a separate PIN (Personal Identification Number) will be assigned to you. You must use your PIN along with your account number to access your accounts. At the present time, you may use the CU@Home access service to:

  • Withdraw funds from your share, checking, money market and anytime accounts.
  • Transfer funds from your share, checking, money market and anytime accounts.
  • Obtain balance information for your share, checking, money market and Anytime accounts.
  • Make loan payments from your share, checking, money market and anytime accounts.
  • Access your line of credit accounts.

Your accounts can be accessed through the CU@Home & Bill Payer electronic financial services via personal computer. CU@Home & Bill Payer services usually will be available for your convenience 24 hours a day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits.

We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access.

1. Transfer Limitations

Federal Reserve Reg D: No more than six transactions and withdrawals or combination of the two may be made from any savings account to another account at the Credit Union or to a third party by means of a preauthorized or automatic transfer or telephone instruction each month. No more than three of the six may be made by check, draft, debit card or similar order made by you and payable to a third party.

Transfers which do not count:

  • requests which are received by mail or messenger;
  • requests which are made in person at a branch office;
  • transfers made at an ATM;
  • transfers made to repay a NMA Federal Credit Union loan.

2. Conditions of EFT Services – Joint Accounts

If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.

3. Fees and Charges

Pre-authorized EFT Fees.
* Non-sufficient funds fee of $35.00.
* For additional fees and charges see the Credit Union Rate and Fee schedule.
Electronic/PC EFT Fees.
* No charge.
* For additional fees and charges see the Credit Union Rate and Fee schedule.
Bill Payer Fees.
* Self service. Only available through share draft/checking. Free to members who are signed on for e-statements and sending three payments a month.

NMA members who receive statements electronically will not receive a paper copy of that statement. You may request a paper copy by e-mailing NMA at main@nmafcu.com or call us at 757-497-4500 or 1-800-827-6928 (outside of the 757 area code). The credit union may charge a fee of $5.00 per page for providing an additional copy in paper form.

Any future notices or disclosures to which you are entitled will be sent in electronic format, as permitted by law, to the last known e-mail address. Members are also entitled to have any disclosure or notice sent in paper form, even if NMAFCU has already sent the notice of disclosure in electronic form. To do so, you must notify the credit union if requesting it in paper form.

If your e-mail address is changed, you must notify NMA by changing it on CUONLINE@HOME or by e-mailing the new e-mail address to NMAFCU.com. Members who fail to notify NMAFCU of a new e-mail address, may not receive a month-end or quarter-end statement. You should also understand that NMA may assess a fee for the re-transmission of the e-statement to the correct e-mail address. Enrolled members also agree to hold NMA Federal Credit Union harmless from any claim arising out of failure to notify the credit union of a change in my e-mail address.

NMA members have the right to receive my statement on paper. To cancel E-Statements, give NMA 30 days advance notice. Notice to cancel should be sent by e-mailing it to main@nmafcu.com or through CUONLINE@HOME. Here you would click on Options under the Services menu, then click on Service Enrollment, then click on either E-Statements or Standard Plan, then click on Cancel Enrollment and finally click OK to confirm cancellation. After E-Statements cancellation has been effected, a paper statement will be mailed to the address of record.

Adobe Acrobat software must be installed on your computer in order to read the E-Statement. The computer must have 128-bit encryption. By enrolling, you acknowledge that the computer equipment meets the minimum standards to access your E-Statements.

The security of your password is your responsibility. Anyone who has access to that password will be able to view E-Statements. You must notify NMA if the password should be compromised or known to unauthorized individuals.

NMA Federal Credit Union reserves the right to amend this disclosure (agreement) at any time. Should an amendment be made, NMA will provide advance notice. Your credit union also reserves the right to terminate this disclosure (agreement) by sending a notice of such termination by first-class mail to a member’s last known address on NMA records.


This disclosure describes your ability to withdraw funds at NMA Federal Credit Union. It only applies to the availability of funds in transaction accounts. The credit union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts for periods longer than those disclosed in this policy. Please ask us if you have a question about which accounts are affected by this policy.

1. General Policy. Our policy is to make funds from your cash and check deposits available to you on the same business day that we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. We have different deposit cut-off hours for different deposit locations. The earliest cut-off time that might apply is 4:30 p.m. If you make a deposit before our cut-off hour on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after our cut-off hour or on a day we are not open, we will consider that the deposit was made on the next business day we are open. Our cut-off hours are available at the Credit Union.

2. Reservation of Right to Hold. In some cases, we will not make all of the funds that you deposit by check available to you on the same business day that we receive your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. However, the first $100.00 of your deposit will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the same business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the next business day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

3. Holds on Other Funds. If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in the disclosure for the type of check that you deposited.

4. Longer Delays May Apply. We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons:

  • We believe a check you deposit will not be paid.
  • You deposit checks totaling more than $5000 on any one day.
  • You deposit a check that has been returned unpaid.
  • You have overdrawn your account repeatedly in the last six (6) months.
  • There is an emergency, such as failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the eleventh business day after the day of your deposit.

5. Special Rules for New Accounts. If you are a new member, the following special rules will apply during the first ninety (90) days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s and federal, state, and local government checks will be available on the next business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other that U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the ninth business day after the day of your deposit.

6. Foreign Checks. Checks drawn on financial institutions located outside the U.S. (foreign checks) cannot be processed the same as checks drawn on U.S. financial institutions. Foreign checks are exempt from the policies outlined in this disclosure. Generally, the availability of funds for deposits of foreign checks will be delayed for the time it takes us to collect the funds from the financial institutions upon which it is drawn.

Fees Schedule
NMA Federal Credit Union is constantly re-evaluating its fee structure to ensure members who properly use their accounts have the least cost for any NMA service. We are in the business of returning profits to our members through lower fees and loan interest rates and higher dividends. Please contact us with any concerns or comments.

Effective on 08/07/17

Fee Type Amount
ATM/Debit Card Balance Inquiry/Transfer – at Other ATMs $1.00 per inquiry
ATM/Debit Card PIN Transaction $5.00 per inquiry
ATM/Debit/Credit Card Replacement $12.00
Account Closed within 90 days $25.00
Account Reopen within 90 days $25.00
Account Research $25.00 hour
Account/Mortgage Verification $25.00
Bad Address $5.00 Month
Bank to Bank Wire – Incoming $10.00 per item
Bank to Bank Wire – Outgoing $20.00
Bank to Bank Wire – International $45.00
Business Account Return Deposit Item $5.00
Check Cashing $5.00
Check Copy $5.00
Copy of Deposited Item $5.00
Copy of Statement $5.00
Copy of Interim Statement $2.00 per page
Courtesy Overdraft Protection (COP) $35.00
CPI Maintenance $25.00 per
Credit Union Official Check $5.00
DMV Lien Fee – VA $15.00
DMV Lien Fees – Out of State Varies
Excessive Reg D Withdrawals $35.00 each
Fax Service $3.00 per page
Gap Claim Processing Fee $50.00
Garnishment Processing $45.00 per notice
Holiday SkipPayment $35.00 each
House Valuation Fee $50.00
Inactive Account (after 12 months no activity) $5.00 per month
IRA Transfer/Rollover/Withdrawal $35.00
Loan Extension Fee $35.00 each
Loan Late Charges 20% int due Up to $99.99
Mailed Statement $5.00 per statement
Mortgage Release Fee $75.00
Money Order $2.00 each
Non-Sufficient Funds (NSF) ACH/ATM/Debit/Check

Phone Payment Processing Fee



Return Mail Fee $3.00
Rolled Coin Fee 2% Of Total
Share Maintenance $5.00 per month
Stop Payment ACH or Check $35.00
Telephone Balance/Transfer Request $2.00 each
Title Fee $25.00
Unblock Card Fee $3.00
Visa Over Limit or Late Fee $35.00
Visa Gift Card $5.00
Links Disclosure
When the member leaves this website through one of its links, he is linking to an alternate web site not operated by NMA Federal Credit Union. The credit union is not responsible for and has no control over the subject matter, content, information or graphics of the web sites that have links here. NMAFCU does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies may differ from those practiced by the credit union. Please contact us with any concerns or comments.
UIGEA Disclosure
Unlawful Internet Gambling Enforcement Act (UIGEA)
Notice to all Business Accounts

The Unlawful Internet Gambling Enforcement Act of 2006 prohibits businesses from disbursing or accepting payments in connection with unlawful Internet gambling. Under the Act, any person engaged in the business of betting or wagering (as defined by the statute) is prohibited from completing restricted transactions, or knowingly accepting payments in connection with the participation of another person in unlawful Internet gambling.
NMAFCU will not open accounts for any business involved in this type of activity. However, as required by law, we monitor all account activity, and will restrict any transactions connected with unlawful Internet gambling. If unlawful Internet gambling activity is detected, the account may be restricted or closed.

Visa Disclosure
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.

Notify Us in Case of Errors or Questions About Your Bill

If you think your bill is wrong, or if you need more information about a transaction on your bill, write NMA Federal Credit Union on a separate sheet at the address listed on your bill. Write to NMA as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.

In your letter, give us the following information:

  • Your name and account number.
  • The dollar amount of the suspected error.
  • Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.

If you have authorized us to pay your credit card bill automatically from you savings or share draft account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.

Your Rights and Our Responsibilities After We Receive Your Written Notice

We must acknowledge you letter within 30 days, unless we have already corrected the error. Within 90 days, we must either correct the error or explain why we believe the bill was correct.

After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of you bill that are not in question.

If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any question amount. If we didn’t make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due.

If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanations does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. And, we must tell you the name of anyone we reported you to. We must tell anyone we report you to that the matter has been settled between us when it finally is.

If we don’t follow these rules, we can’t collect the first $50 of the questioned amount, even if your bill was correct.

Special Rule for Credit Card Purchases

If you have a problem with the quality of property or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services. There are two limitations on the right.

(a) You must have made the purchase in your home state or, if not within your home state, within 100 miles of your current mailing address; and
(b) The purchase price must have been more than $50.
These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services.